Research / Design tools
What customers actually said, in one place designers can search and cite.
Interviews, field visits and support cases, kept in the customers’ own words.
My roleSoftware Design Engineer, AI, at ABB Motion since March 2025, after my master’s thesis at ABB Marine & Ports in 2024. The library grew out of my field research with industrial users. I designed it and built the software.
The principles it is designed around
- Every answer carries the sources it came from, so a designer can check the customer’s own words.
- Access rules apply during the search: a source the reader may not see cannot shape the answer.
- When the evidence is thin, the answer says so and stops there.
- A person reviews what becomes an insight.
The library is internal to ABB. This page shows its principles only: no screens, data, architecture or results. Its effect on design work has not been measured.